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Returns & Refunds Policy
Due to the artisanal and perishable nature of our premium cocktail syrups, we cannot accept returns of opened products. If your order arrives damaged or incorrect, please contact our support team within 30 days for a full replacement or refund.
1
Inspection
Examine your package upon arrival for any signs of transit damage or leaks.
2
Contact Support
Email our customer care team with your order number and clear photos of any damaged goods.
3
Verification
Our team will review your claim within 2 business days to approve your refund or replacement.
4
Resolution
Once approved, a credit will be applied to your original payment method or a new shipment will be dispatched.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing